COVID-19 Update: We're standing beside you through these challenging times. Click here to learn more.

COVID-19 Statement: Here to Serve You

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Farm Credit Mid-America to continue business operations as stay-at-home orders go into effect.

March 23, 2020    |    News Stories

Updated March 23, 2020

As concern about the spread of the COVID-19 virus grows, Farm Credit Mid-America continues to monitor the situation and evaluate measures to protect customers and their families, as well as team members and the communities where we all live and work. Supporting and serving customers remains our top priority, especially during these challenging times.

As a financial services institution, Farm Credit Mid-America is exempt from these stay-at-home directives. We remain open and available to assist customers with critical issues in our retail offices.

Here to serve you

Farm Credit Mid-America will continue to follow the social distancing guidelines and regulations that keep our customers and team members safe and healthy. In-person visits to offices will continue by appointment only, and should be used to address critical needs that cannot be handled online or over the phone. While this situation continues to affect how we are accustomed to doing business, we remain committed to customers and will be here to answer your calls and emails and find solutions to your needs. We also offer the following options:

  • Online banking tools.
    We offer online and electronic services through email and online banking. If you are not already enrolled in online banking, we’d be happy to support you in setting up this service. Guidance for enrolling in online banking is also available at e-farmcredit.com/help.
  • Onsite drop boxes.
    If you prefer to make deposits with Farm Credit Mid-America, drop boxes are located at most of our retail office locations that are checked regularly. If your local office does not feature a drop box, one of our team members will be happy to help you arrange a way to make your deposit.

Get in touch or schedule an appointment by contacting your local office or call 1-800-444-FARM.

Cash payments suspended temporarily

Due to the current environment and the CDCs recommended best practices for financial services institutions, we cannot accept cash payments at this time. We continue to accept checks and online payments. We apologize for any inconvenience this may cause.

Standing beside you now and into the future

These are uncertain times with unprecedented challenges. We know these new orders impact on our customers, their families and communities. As part of the Farm Credit System, and part of those communities ourselves, we are committed to stand beside you and work with you through these challenging times.

If you would like to discuss the impact of COVID-19 on your operation, contact your Financial Officer, who is ready to review your unique situation and discuss the options available to you.

Finally, if you or your family need additional help during this time, Farm Credit Mid-America offers free, confidential support services through the LifeWorks Resource Program. Launched recently, LifeWorks helps customers and their families navigate a variety of personal and work-related challenges. Through LifeWorks, you can access information, resources, and one-on-one support 24-hours a day, seven days a week.

Thank you for choosing Farm Credit Mid-America.

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